Should you need to request a refund, return or exchange, we ask that you take the time to read our Returns Policy below.
Custom Letter Cap
- 100% Brushed cotton twill
- Custom felt letter
- Navy blue and white enzyme wash
- Adjustable leather strap
- Contrasting interior lining
- Unisex: One size fits all
We use FedEx for delivery of all orders. The orders are dispatched within 24 hours of the order being placed.
An order confirmation email displaying your tracking number will be sent once your order has been processed.
Standard Post - $8 delivery times are 5 - 7 business days.
Express Post - $14 delivery times are 3 - 4 business days.
If you have any questions regarding shipping, or you are in need of something urgently please email us at firstname.lastname@example.org and we will assist you as best as we can.
Returns For Damaged Items
Should your goods arrive damaged, please let us know as soon as possible. Damaged goods returns must be acknowledged within 7 working days of receiving your order by contacting us via email.
Returns For Exchange
We advise customers to check ordered goods thoroughly on delivery before removing any attached tags and disposing of any original packaging.
If you wish to apply for a product exchange, please get in touch with us within 30 days of receiving your order and we will provide you with instructions on how to do this or simply head to the returns portal below and follow the prompts. Please ensure that you notify us via email at email@example.com and include the following details with your return.
- Order Number
- Exchange Instructions
Please note that the customer shall be responsible for the cost of shipping to return the product to ortc Clothing Co if they are seeking an exchange. All returns shall be sent to our USA Fulfilment Centre. The return address will be provided once your exchange has been approved.
Returns For Refund
We do not accept returns for refund unless there is no other suitable product available for exchange. If there is no other suitable product available we will be more than happy to offer a refund.
Please note that the customer shall be responsible for the cost of shipping to return the product to ortc Clothing Co if they are seeking a refund. All returns shall be sent to our USA Fulfilment Centre. The return address will be provided once your return has been approved.
If you wish to discuss your options with us then please email us at firstname.lastname@example.org
Made To Last
We work extremely closely with our manufacturers to ensure we are sourcing fabrics of the highest quality and durability. All garments are constructed using advanced techniques to ensure they stand the test of time.
We care about our future which is why we are working hard to reduce our environmental footprint. We have employed the use of recyclable and biodegradable packaging, recycled yarns and fabrics and adapted to a slow fashion approach.
Can't find an answer to your question? Chat with us in the bottom right hand corner of this page.
What payment methods are available?
We offer a range of different payment methods. These include, Visa, Mastercard, Paypal, Shop Pay, Amex, Apple Pay, Google Pay, Afterpay and ZIP Pay.
Do I need to pay for shipping to return items?
You will be required to pay and organise to ship any return or exchange items back to us.
What is the Shipping Policy?
We use Australia Post for delivery of all orders in Australia and FedEx Express and DHL Express for delivery of all international orders. The orders are dispatched from Adelaide within 24 hours of the order being placed.
Standard Post - $10 Delivery times are 3 - 5 business days. Due to Australia Post freight delays, standard post parcels can take longer than usual.
Express Post - $12 Delivery times are 1 - 2 business days for metropolitan areas.
Free Express Shipping - Free for orders over $150. Delivery times are 1 - 2 business days for metropolitan areas.
International Express Post - $20 delivery times are 2-5 business days.
Pick Up (Local Only) - Free. Ready within 2 hours of the order being placed from our warehouse.
If you have any questions regarding shipping, or you are in need of something urgently please email us at email@example.com or chat with us in the bottom right corner and we will assist you as best as we can.
What size should I wear?
All of our garments are based off a similar size chart so that there is consistency across the entire range. The products run very true to size.
If you are having trouble figuring out what size would work best for you, please reach out to us via email at firstname.lastname@example.org or chat with us in the bottom right corner.
To view our size guide for all products, click here.
Where are the products made?
All products are designed in Australia by us. We manufacture all of our garments with our partners in China.