Refunds & Exchanges Policy

Should you need to request a Return or Exchange, we ask that you take the time to read our Returns Policy below. 

We advise customers to check ordered products thoroughly upon delivery before removing any attached tags and disposing of any original packaging. All items must be in their original sale condition and any items found to be worn, damaged or missing original packaging will not be eligible for return. 

Please note, we do not accept refunds or exchanges on Clearance Products. Shipping fees and shipping protection are non-refundable. 

ORTC accepts free domestic returns for refunds and store credit within 30 Days of your order being placed both in store and online.

For international returns, customers are responsible for covering the shipping costs associated with returning the items. This process is facilitated through our dedicated returns portal.

If you wish to request a return for refund or store credit online, all you need to do is head to our Returns Portal and follow the prompts to return the items to us. 

You must include these details with your return so that the warehouse team can process the return for you.

• Name
• Order Number
• Return Instructions

Our team will process the refund as soon as the returned items are received by the warehouse. 

In Store Returns & Exchanges

If you wish to return or exchange in store, please ensure you have a purchase receipt or an online order number if the item was purchased online. To view our store details and opening hours please click here.

Refunds can only be processed onto the original card used for the purchase. Where this is not possible, the refund will be processed onto an ORTC gift card.