About Us 

ORTC Clothing Co. is a rapidly growing lifestyle brand that is dedicated to creating long lasting lifestyle pieces for men, women and children. We believe in using only the best materials and ethical manufacturing practices to produce clothing and accessories that are made to stand the test of time.  

The Opportunity 

As we are getting ready for our busiest season of the year, we are seeking motivated and customer-focused individuals to play a crucial role in delivering exceptional service during the festive season. This role requires flexibility, including availability on weekends, weekdays, and during peak periods, such as public holidays and sales events.

Key Responsibilities 

In this role, you’ll be responsible for: 

• Managing customer inquiries via live chat, email, and phone call 
• Resolving customer complaints in a professional and courteous manner 
• Assisting customers with product information, sizing, and fit questions 
• Maintaining customer records and updating customer information as needed 
• Collaborating with other departments to ensure timely and accurate resolution of customer issues 
• Delivering exceptional customer service through meaningful interactions with our ORTC Community  

About You 

To be considered for this position, we’re looking for candidates who: 

• Have previous experience in a similar role, with a strong emphasis on providing exceptional customer service 
• Possess strong problem-solving skills and the ability to think on their feet 
• Can work both independently and as part of a team 
• Are proficient in Microsoft Office and various software platforms, including Shopify and Gorgias 
• Bring a positive and confident approach, coupled with a can-do attitude towards achieving team goals in a fast-paced environment  

If you're a motivated, and customer-oriented individual with a passion for eCommerce and fashion, we encourage you to apply for this exciting opportunity to join our team at ORTC Clothing Co.  

ORTC is an equal opportunity employer dedicated to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process. 

Please submit your cover letter and resume via email to careers@ortc.com.au

ORTC Clothing Co is an exciting and rapidly expanding clothing and lifestyle brand based in Norwood, South Australia. We take pride in crafting high-quality, enduring fashion and lifestyle products for men, women, and children. As we gear up for the busiest period of our business calendar – Black Friday and Christmas – we are on the lookout for enthusiastic Warehouse Assistants with a strong team-oriented mindset to join our Norwood-based team.

During the Black Friday and Christmas sales season, our warehouse becomes the heart of our operation. We're seeking hardworking, dedicated individuals who are eager to be a part of our dynamic brand's rapid growth. You'll be working alongside a youthful yet driven and experienced team of retail and e-commerce enthusiasts. Rest assured, you'll have access to leading-edge technology and management systems to support you in this role.

If you're excited about the challenge and ready to elevate our warehouse operations during this critical time, we want to hear from you. This role is designed for those who can commit to a casual position, covering both weekdays and weekends, and 8 hour shifts between 7:00 am to 9:00 pm. While prior warehouse experience is advantageous, we are open to welcoming individuals who are enthusiastic and ready to embrace the energy of the holiday season.

Join us and be a vital part of making this Black Friday and Christmas season a tremendous success for ORTC Clothing Co. Permanent opportunities may also be considered for candidates who demonstrate exceptional dedication and performance.

About the role: 

You will be responsible for the day-to-day tasks of the warehouse, ensuring all retail and wholesale orders are picked, packed and dispatched each day.

Communicating with other members of the warehouse, ecommerce and customer service teams to ensure all orders are being shipped efficiently and issues resolved in a timely manner.

Responsibilities:

- Picking and packing of retail and online orders.

- Picking and packing of wholesale orders.

- Assisting with the delivery dock for all goods in & out, communicating with couriers and delivery drivers.

- Counting and receiving incoming stock and organising stock in cartons, this could include lifting 20kgs boxes.

- Unloading pallets from trucks and operating a walk behind forklift.

- Accurately cross-checking product orders against packing slips in high volume.

- Ensuring all goods are in assigned warehouse aisles.

- Replenishing stock levels to picking shelves.

- Coordinating cycle counts and stocktakes when required.

- Handling returns and exchanges.

Requirements: 

- Ability to work on your feet all day and able to occasionally lift heavy cartons of up to 20kg’s.

- Eager to work in a high paced environment.

- High level of attention to detail.

- Ability to work efficiently and be a part of a small team.

- Energetic and self-motivated.

- Forklift license (beneficial).

- Experience with warehousing duties preferable but not essential.

Please submit your cover letter and resume via email to careers@ortc.com.au