We're looking for an experienced and passionate Store Manager to lead our Norwood team. This is an exciting opportunity for someone who loves retail, thrives on leading people, and is passionate about delivering an exceptional customer experience while driving store performance.

If you're a hands-on leader who enjoys building high-performing teams, creating memorable in-store experiences and taking ownership of results, we'd love to hear from you.

Job Overview:

As the Store Manager, you'll lead the day-to-day operations of our Norwood store, ensuring every customer receives genuine, personalised service while creating an engaging and inspiring environment for your team.

You'll be responsible for driving sales performance, developing your team, maintaining exceptional visual merchandising standards, and ensuring the store operates efficiently. Working closely with our Head Office team, you'll play an important role in bringing the ORTC brand to life in-store and contributing to the continued growth of the business.

This role is perfect for someone who leads by example, enjoys coaching others, and takes pride in creating a positive, high-performing team culture.

Key Responsibilities:

• Lead, coach and inspire the retail team to deliver exceptional customer service every day.
• Recruit, onboard and develop team members, creating a positive and collaborative workplace culture.
• Drive sales performance and achieve store budgets and KPIs.
• Create an outstanding in-store experience that reflects the ORTC brand.
• Oversee all day-to-day store operations, including rostering, stock management and administration.
• Maintain exceptional visual merchandising and store presentation standards.
• Monitor inventory accuracy and support efficient stock control processes.
• Work closely with Head Office to execute new product launches, campaigns and store initiatives.
• Identify opportunities to improve store performance and contribute ideas that support the continued growth of the business.

About You:

• Previous experience as a Store Manager or experienced Assistant Store Manager in a retail environment.
• A passionate leader who enjoys coaching and developing people.
• Proven ability to drive sales performance and achieve KPIs.
• Strong organisational skills with excellent attention to detail.
• Outstanding communication and customer service skills.
• A proactive, hands-on approach and willingness to lead from the shop floor.
• Confident using retail systems, Shopify POS and Microsoft Office.
• Availability to work 38 hours per week, including weekends and key retail trading periods (such as Black Friday and Christmas).
• A genuine passion for retail, quality products and delivering an exceptional customer experience.

Why ORTC?

• Competitive salary package.
• Generous staff discounts and annual product allowance.
• Flexible rotating weekend roster.
• Supportive, collaborative and values-driven team culture.
• Opportunities for career growth within a rapidly growing Australian brand.
• Quarterly team dinners and company events.
• Modern, welcoming store located in the heart of Norwood.

Application Process

Interested candidates are invited to submit a resume and cover letter to careers@ortc.com.au