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Returns & Exchanges

Should you need to request a refund, return or exchange, we ask that you take the time to read our Returns Policy below.

Returns For Damaged Items

Should your goods arrive damaged, please let us know as soon as possible. Damaged goods returns must be acknowledged within 7 working days of receiving your order by contacting us via email.

Returns For Exchange

We advise customers to check ordered goods thoroughly on delivery before removing any attached tags and disposing of any original packaging.

If you wish to apply for a product exchange, please get in touch with us within 30 days of receiving your order and we will provide you with instructions on how to do this or simply head to the returns portal below and follow the prompts. Please ensure that you notify us via email at hello@ortcclothingco.com and include the following details with your return.

  • Name
  • Order Number
  • Exchange Instructions

Please note that the customer shall be responsible for the cost of shipping to return the product to ortc Clothing Co if they are seeking an exchange. All returns shall be sent to our USA Fulfilment Centre. The return address will be provided once your exchange has been approved. 

Returns For Refund

We do not accept returns for refund unless there is no other suitable product available for exchange. If there is no other suitable product available we will be more than happy to offer a refund.

Please note that the customer shall be responsible for the cost of shipping to return the product to ortc Clothing Co if they are seeking a refund. All returns shall be sent to our USA Fulfilment Centre. The return address will be provided once your return has been approved. 

If you wish to discuss your options with us then please email us at hello@ortcclothingco.com