Deliveries within Australia will be shipped via Australia Post.

Standard Shipping
$5 for all order or free for orders over $120
Estimated delivery timeframe: 3-6 Business days

Express Shipping
$12 for all orders
Estimated delivery timeframe: 1-3 Business days

Deliveries to New Zealand will be shipped via Australia Post or DHL Express.

NZ Standard Shipping
$10 NZD or free for orders over $150 NZD
Estimated delivery timeframe: 3-6 business days

DHL Express Shipping
$15 NZD
Estimated delivery timeframe: 1-3 business days

Standard deliveries to USA & Canada will be shipped via Australia Post. Express deliveries will be shipped via DHL Express.

US Standard Shipping
$10 USD or free for orders over $150 USD
Estimated delivery timeframe: 5-9 business days

DHL Express Shipping
$20 USD for all orders
Estimated delivery timeframe: 2-4 business days

Please note that we do not ship to US PO Boxes

International Express Deliveries will be shipped via DHL Express.

DHL Express Shipping
$20 USD for all orders or free for orders over $150 USD
Estimated delivery timeframe: 4-5 business days

Collections are only available from our Adelaide Warehouse, located at 3/938 South Road, Edwardstown SA 5039. You will receive an SMS notification once your order is ready for collection. Orders placed for Click & Collect are typically available for pickup within 4 hours. However, this timeframe may vary depending on product availability and could be subject to delays during peak sales or high-demand periods.

Please be aware that we do not offer exchanges for Click & Collect orders at our warehouse. If you wish to exchange an item, you can return it via our Returns Portal for store credit or a refund. If you return an item to our warehouse in Edwardstown, it will not be processed immediately. Alternatively, you can visit our store at 66 The Parade, Norwood, or return the item by post for processing. For further information, please visit our Help Centre.

Items available for pre-order are indicated on the product page with the estimated shipping date. If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item is received.

ORTC is proud to offer Navidium Shipping Protection. More information can be found here

Duties and taxes are collected at checkout for international orders excluding Germany*.This means that the total amount paid during checkout includes these charges, ensuring a seamless delivery process. Due to the nature of duties and taxes being collected upfront, refunds will include the amount paid for the product(s) only. Duties and taxes are non-refundable. 

*Deliveries to Germany are sent as "Delivery Duties Unpaid" meaning that any customs duties or taxes incurred upon arrival are the responsibility of the customer. The customer must pay these fees directly to the shipping carrier before receiving their package.