Reward points will appear in your account once your order has been fulfilled.

ORTC Rewards points are valid for 12 months from the date they’re earned. This means you have a rolling 12-month window to redeem your points before they expire. We recommend converting your points into rewards as frequently as possible, once redeemed, rewards don’t expire. These will remain on your account until they have been used.

You'll earn points on every eligible dollar spent, based on your current Rewards Tier. Points are calculated on your order subtotal and exclude shipping costs, shipping protection, duties and taxes.

Our policy prohibits the stacking of loyalty rewards with other discounts to ensure fairness and consistency for all customers. This helps us maintain transparency and integrity in our pricing structure while still offering valuable rewards for your loyalty.

Please note that loyalty points cannot be redeemed on clearance items or packs.

If your birthday is more than 30 days away from when you set your birth date in your Rewards Account, your bonus birthday points will be added to your account on your upcoming birthday.

If your birthday is less than 30 days away when you set this, there will be a waiting period before you can access your birthday rewards. This waiting period is 30 days from the date you set your birth date. This brief verification period ensures your account details are correct before the points are awarded.

Yes, you certianly can earn points and claim rewards at our Parade Store.

Unfortunately, due to the nature of our Rewards Program and Shopify limitations, all rewards will be created in AUD which is the default store currency.

Reward points are earned when purchasing a gift card but you will not be able to redeem rewards when purchasing a gift card.

However, reward points can be earned and redeemed on orders where a gift card is being used as a payment.